Managing Challenging Cases and Clients Workshop Request

This session is delivered by Dr Mike Smith and Dr Jan Smith designed to support Case Managers managing clients and casework relating to Serious Injury and Clinical Negligence. Suitable for Case Managers supporting adult clients.

Explore the causes of difficult behaviour

Understand the impacts of injury, trauma and perceived injustice. Learn:

  • How to communicate effectively with difficult clients.

  • Strategies for managing client emotions during litigation.

  • What to do if your client relationship is not working.

We are offering this FOC, in return we request a minimum of 5 attendee Case Managers to the session. For over 20 people we would run multiple sessions. If you would like us to run this session for you, just fill in the form, and we’ll get right back to you.