Clients living with serious injury or complex needs often find themselves caught between systems — healthcare, legal, education, housing, financial support — each with its own rules, pace, and priorities. Case Managers play a vital role in navigating these systems to ensure they serve, rather than sideline, the client. The challenge? Ensuring that conflicting processes and bureaucratic delays don’t compromise the client’s wellbeing, autonomy, or access to care.

Communication challenges in multidisciplinary teams (MDTs) are inevitable — but manageable. This article explores the most common reasons why communication breaks down and offers practical strategies for restoring collaboration, clarity, and trust. Whether it's unclear roles, information silos, or conflicting priorities, case managers can take the lead in navigating breakdowns and keeping the client at the centre of care.

Multidisciplinary Teams (MDTs) are essential to delivering high-quality, holistic care. However, with multiple professionals bringing different expertise, values, and working styles to the table, conflict is often an inevitable part of the process. Case managers play a crucial role in fostering collaboration and ensuring that conflict is managed constructively, so it doesn't derail progress or compromise the care provided to clients.