When Confidentiality Collides with Collaboration: Supporting Psychologists to Work Effectively in the MDT
Multidisciplinary team (MDT) working is essential in litigation and rehabilitation cases — especially when complexity, risk, and long-term recovery are involved. But tensions can arise when professionals approach boundaries differently. A common challenge for case managers is when a psychologist’s well-intended stance on confidentiality limits their participation in the MDT and impacts the wider team’s ability to plan and respond effectively.
Balancing the Impossible? Managing Unrealistic Expectations from Clients and Legal Teams
Case managers are often the calm in the storm — coordinating complex care plans, managing multiple stakeholders, and advocating for clients in high-stakes, emotionally charged environments. But amid this, they’re frequently met with expectations that are not just demanding, but unrealistic. Understanding where these expectations come from, and how to manage them without compromising your own wellbeing or professional boundaries, is key to staying effective and supported in the role.