Balancing the Impossible? Managing Unrealistic Expectations from Clients and Legal Teams

Case managers are often the calm in the storm — coordinating complex care plans, managing multiple stakeholders, and advocating for clients in high-stakes, emotionally charged environments. But amid this, they’re frequently met with expectations that are not just demanding, but unrealistic. Understanding where these expectations come from, and how to manage them without compromising your own wellbeing or professional boundaries, is key to staying effective and supported in the role.