The Rehabilitation Code: When It Applies — and When It Doesn’t
Early access to rehabilitation can change the course of recovery after injury — but when litigation is involved, getting that support in place can be complex. The Rehabilitation Code (2015) was designed to help solve this problem, providing a voluntary framework that encourages collaboration between claimant solicitors, insurers, and rehabilitation professionals to ensure that rehabilitation starts as soon as possible.
Capacity Assessments: Why Resistance Happens — and Why They Matter
A theme that resonates strongly in our Case Manager Community is the reluctance of some solicitors to commission capacity assessments. It’s an issue that sits at the crossroads of law and clinical responsibility — and can leave Case Managers navigating delicate professional territory.
Challenging with Confidence: Navigating MDT Dynamics with Lawyers
A theme that resonates strongly in our Case Manager Community is the reluctance of some solicitors to commission capacity assessments. It’s an issue that sits at the crossroads of law and clinical responsibility — and can leave Case Managers navigating delicate professional territory.
Writing Notes That Stand Up: Legal Insights for Case Managers
Case notes are more than a clinical record — they are a vital part of the legal process. When a case enters litigation, your notes may be reviewed by solicitors, barristers, and even the court. The quality and accuracy of your documentation can directly influence how decisions are made, how evidence is interpreted, and how your professionalism is perceived.
The Link Between Physical Injury and PTSD: What Case Managers Should Know
When someone sustains a life-changing injury, the immediate focus is often on the physical aftermath: stabilising medical needs, arranging surgery, managing rehabilitation, and navigating the complexities of daily life with new limitations. Yet for many clients, the greatest challenges are invisible. Alongside the pain and disruption of the injury itself, there can be a profound psychological impact — most notably the onset of Post-Traumatic Stress Disorder (PTSD).
Understanding Control-Seeking Behaviours After Life-Changing Injury: A Trauma-Informed Perspective for Case Managers
Case managers working with individuals after a life-changing injury often encounter behaviours that are perceived as "controlling." These may include insisting on specific routines, resisting care changes, micromanaging interactions, or becoming distressed when plans deviate from expectations. While such behaviours can sometimes be misunderstood as personality traits or interpersonal difficulties, they are frequently rooted in the psychological impact of trauma.
When Confidentiality Collides with Collaboration: Supporting Psychologists to Work Effectively in the MDT
Multidisciplinary team (MDT) working is essential in litigation and rehabilitation cases — especially when complexity, risk, and long-term recovery are involved. But tensions can arise when professionals approach boundaries differently. A common challenge for case managers is when a psychologist’s well-intended stance on confidentiality limits their participation in the MDT and impacts the wider team’s ability to plan and respond effectively.