How to Manage the Impact of Vicarious Trauma in Case Management Teams

As case managers, you are at the centre of clients’ recovery journeys following serious injury, trauma, or complex medical events. You work closely with individuals and families at their most vulnerable, navigating systems that don’t always work smoothly and coordinating multi-disciplinary teams under pressure. While this work is deeply meaningful, it can also take a toll—especially when you’re regularly exposed to clients’ traumatic stories, suffering, and high-stakes challenges.